Contact Us
Got a question about a casino not on Gamstop, spotted something out of date on our site, or want to flag an issue with a review? This page explains how Non Gamstop Casinos works, what we can help with, and the best way to get an answer.
What we can help with
Non Gamstop Casinos is an independent research and comparison site covering gambling sites not on Gamstop. We're not a casino ourselves, so we can't process deposits, withdrawals, account verification or bonus queries on behalf of any operator. If your question relates to any of the following, we're the right people to ask:
- Corrections or updates to information on a review, offer or rating listed on the site
- Questions about how we assess and rank the casinos featured here
- Feedback on a brand you've used that isn't currently covered
- General queries about how non Gamstop casinos work in GB, self-exclusion, or where to find safer gambling support
- Suggestions for new sites, features or comparisons you'd like to see
What to contact the casino directly for instead
Because each operator listed on this site — including Betmica, Kikibet, Betninja and the others in our rankings — runs its own accounts, payments and support desk, some things have to go through them rather than us:
- Account registration, login issues or identity verification
- Deposit, withdrawal or wagering queries tied to a specific bonus
- Disputes over a bet, spin outcome or bonus term
- Requests to close, suspend or self-exclude from an individual account
Every casino card on this site links through to the operator's own site, where their support channels — usually live chat or email — are listed. If you're trying to self-exclude from a casino not on Gamstop specifically, the operator's own responsible gambling page is the fastest route, and our Responsible Gambling page has further background on setting your own limits.
Before you write in — quick checks that save time
A short amount of prep usually gets you a faster, more useful reply:
- Note the exact page, offer or casino name your query relates to
- If it's a correction, tell us what's wrong and, where possible, what you believe the accurate detail is
- For general questions about non Gamstop casinos, check our Non Gamstop Casinos UK 2026 guide first — it covers licensing, payment methods, bonus terms and how the rankings are built, and may already answer what you're after
- Have any relevant dates or screenshots ready if you're reporting an error, since offers and terms on operator sites can change quickly
How we handle what you send us
We read every message that comes in. Corrections and factual errors get prioritised, since accuracy is the core of what we do — our ratings and write-ups are meant to reflect the real, current terms operators offer, not stale marketing copy. Where a query falls outside what we can influence (an individual account dispute, for example), we'll point you towards the right contact rather than leave you guessing.
We don't offer legal, financial or gambling-addiction counselling through this contact route. If you or someone you know is struggling with gambling, our Responsible Gambling page lists the kind of support services worth looking into, and we'd encourage anyone with concerns to reach out to them directly rather than waiting on a reply from us.
A note on who we are
Non Gamstop Casinos is a comparison and review resource, not a gambling operator, and we don't hold or process funds for any of the sites we cover. Our About Us page explains how we research and rank operators, and our Terms and Conditions set out how the site itself is meant to be used. Reading either first often clears up questions faster than waiting for a reply.
Getting in touch
For anything covered above — corrections, ranking questions, feedback or general queries about casinos not on Gamstop — use the contact details provided elsewhere on this site. We aim to reply as promptly as we can, though response times can vary depending on volume. Remember that gambling should always stay within your means, and this site is intended for use by adults aged 18 and over only.